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    Customer Service

     

    With warehouses in Austin, TX, Compulocks group of brands designs, manufactures and sells the world's best selling computer/tablet locking and security solutions to large corporations, federal governments, healthcare, education, resellers and distributors worldwide.

     

    Contact Us:

    By Email Click here to email Compulocks Customer Service

     

    By Mail Compulocks,13521 Immanuel Road, Pflugerville, TX 78660-8284

     

    Questions about our products? Write Maclocks Sales Support at sales@maclocks.com.

     

     


    On this page you will find all related information concerning subjects as listed below. Simply click on the subject to display the relevant information. If you still can't find what you needsearch for our team will be happy to assist with any query.

    Terms and Conditions- Online Payment Process & Shipping and Tax Information

    Privacy & Security information

    Disclaimers and Limitation of Liability

    Returns & Exchanges

    Order Limitations

    View Your Orders

    Update Account Information

     


     

    Terms and Conditions 

    The Compulocks.com site. By accessing, browsing or using the Compulocks.com website, or by purchasing over the phone, you admit that you have read and agree to be bound by the Conditions of Use explained below. You further agree to comply with all applicable laws and regulations. References to Compulocks herein refers to Compulocks, Compulocks.com or their affiliates, subsidiaries and designees as deemed appropriate by Compulocks. Compulocks reserves the right to make changes to the Compulocks website and its Conditions of Use and Legal Notices at any time. Each time you purchase from the Compulocks website or from a Compulocks sales representative, you must visit and review the current Conditions of Use that apply to your transactions. If you are dissatisfied with the Compulocks website, its content or Conditions of Use,DO NOT USE THIS SITE. Tampering with the website, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited. Materials on the Compulocks website are for personal, non-commercial use and distribution only.


    Online Payment Process


    This section states the "Terms and Conditions" under which you may use Maclocks on-line payment process for making transactions. Please read this page carefully. If you do not accept the Terms and Conditions stated here, please do not use this process. By using this process, you are indicating your acceptance to be bound by these Terms and Conditions. Compulocks may revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to review the Terms and Conditions, because they are binding on you.

    Compulocks websites provide an on-line payment process to place orders on its website in good faith and has taken due care to ensure that it operates correctly.

    1. Payment process may take up to 3 business days.
    2. User information entered during the process is kept secure and confidential and will not be divulged to third parties.
    3. All payment is in US DOLLARS only.
    4. Compulocks will not be held responsible for any damages the user may suffer as a result of using the payment process.

    The User agrees that he/she shall defend, indemnify, save and hold MSSI harmless from any and all demands, liabilities, losses, costs and claims that may arise or result from any technical failure or incorrect use of the on-line payment process.

     

    Shipping & Tax Information

     We offer UPS and FEDEX shipping to any location worldwide.

    Most stock items will ship out with FedEx ground service within two to five business days. Items that are too large or heavy to be delivered by FedEx will be shipped by common carrier, dock to dock, and will take approximately 5-7 business days to ship. There is a $99 minimum order requirement at this time for free ground shipping in the US.

    All orders placed on this site are subject to product availability. All orders are F.O.B. shipping point from a Compulocks shipping location. The risk of loss and title for ordered merchandise pass to you upon our delivery to the carrier and/or freight consolidator.

    All orders placed on this site are subject to delivery services company's terms and conditions as appear on the following links:

    - Fedex          http://www.fedex.com/us/government/us/ways-to-ship.html

    - UPS             http://www.ups.com/content/us/en/shipping/time/service/index.html

    Because Compulocks remits sales tax as required by law, our web site also collects and remits sales tax as appropriate. 

    The prices on this web site do not include any local fees and/or taxes.

    Compulocks will not be held responsible for any additional local import duties, local government taxes and/or fees which may apply in your destination country.

    The purchaser is responsible for all import duties, local government taxes etc. 

      

    Privacy & Security information

     

    Effective Date: 1/1/09

     

    Compulocks is committed to protecting your privacy. The policy that follows will describe the general practices of Compulocks regarding the collection of personal information as well as corporate account information for defined purposes. As described, personal and corporate account information includes your name, account number, company name, address(es), telephone numbers, email address(es) and other information that personally identifies you, your business industry, employees or history of purchases. Occasionally Compulocks and its affiliates may refer to itself as we, us, or the company throughout this policy.

     

    Compulocks reserves the right to edit, modify, or change this privacy policy at any time. The effective date will be the most current privacy policy. Should you have questions in reference to this privacy policy, you can contact Compulocks at any time with your privacy questions or concerns. It is advised that you review this policy occasionally to examine any changes that have been made.

     


    Shared information limitations

     

    The following section describes what is collected when you utilize various services on the Compulocks or it affiliates websites:

    Purchases from our website: We collect your name, address, payment information as well as information that has already been provided by you the customer in order to process your order. This does not limit your ability to provide credit card and purchase order numbers via the telephone. Cookies are also a method of collecting information, such as log in data and purchases. Your browser must be set to accept cookies if you wish to add items to the Compulocks shopping cart.

    Creation of an online account: We obtain your user name, email address, password, secret question and the answer to your secret question. The purpose of this procedure is to more effectively protect your online account. Your secret question and answer will be used solely for the purpose of identifying the person authorized to access a particular account if the password has been forgotten. Please ensure account protection by ensuring that your user name and password are kept confidential.

    Subscription to email updates: Though this service is optional, you must create an online account if you wish to receive email updates on a regular basis. This is done to ensure that the proper account is matched with the proper subscriber. This does not preclude other types of emails from being sent to you, as you may have agreed to receive other emails in another format from our company.

    Website Communication: In order to answer questions or offer additional information we collect your email address.

    Emailing product information from Compulocks.com and its affiliate web sites: Along with the collection of your email address we will also collect the email address of the intended recipient of the email.

    Contests, surveys, registering for other activities: Compulocks and its affiliate web sites may collect your name, address, telephone number, email and other information that allows you to participate in the registration or entry for participation.

     

     

    How personal information is used Q&A:

     

    - Will my personal and account information be provided to any other party?

    Compulocks and its affiliates will restrict access to your personal and account information to those who require this information to proceed with processing and fulfilling your product or service, to provide follow-up or technical assistance or to ensure awareness of Compulocks product and service portfolio as set forth in the privacy policy. Authorized personnel are allowed access to your password for account maintenance purposes. Other information contained within your account may be disclosed to third parties in limited circumstances. Examples of these limited circumstances may be sharing your personal or account information with our strategic suppliers, service providers, and other entities or personnel involved in the transaction(s) in which you initiated. We also may be obligated or may disclose any of your information in response to subpoenas, court orders or other legal processes as required by law, or to exercise or establish our legal rights or in defense against legal claims. Should the company be acquired, sole or merged with other entities, your information may also be disclosed to relevant parties.

     

     

    - Is my personal or account information used for other purposes?

    As a necessity per transaction, Compulocks will utilize your information to provide products and services you have requested. We will also utilize your information to respond to your requested communication, contact you, and as otherwise described in this privacy policy.

    On occasion we may purchase or create lists that contain information including company size, employee count, and annual revenue of companies. Combined with your account and personal information we may customize offerings to you and/or use the information internally.

    Additionally we may send you promotional, product or other non-specific information. If you do not wish to receive promotional, product or other non-specified information then you may opt out of future communications by following the instructions in the particular email you are receiving or by contacting your Compulocks account executive at any time. Should you decide to become a valued customer of Compulocks, we may send you updates regarding our company, news and services.

    Furthermore, in order to measure Compulocks customer service and to better understand how we can improve as a valued partner of yours, we or one of our service providers, strategic partners or a third party survey companies may contact you via telephone or email and solicit participation in research.

     

     

    - How is my personal and account information protected?

    Compulocks.com utilizes encryption technology, in addition to Secure Socket Layers (SSL) in all sensitive areas where personal and account information is transferred, viewed or extracted. Compulocks.com verifies that our website is authentic and secure via SSL security. In order to view our security click on the lock icon or solid key at the bottom of your browser window. This will display our account information. Your information and history of transactions is further secured with hardware and behind firewalls on varying servers. All transactions are processed through encrypted channels, although by choice you may send information through an unencrypted process.

     

     

    - How do I provide feedback or contact Compulocks?

    You may contact or provide feedback by clicking on the Contact Page. The information you provide may be used by our company for the various purposes outlined herein. At any time you may contact Compulocks with any privacy concerns you may have.

     

     

    Disclaimers and Limitation of Liability

     

    By using the Compulocks website, you expressly agree that your use of this site is at your sole risk. The Compulocks Web site is provided on an "as is" and "as available" basis. Neither Compulocks nor its parent company, affiliates, subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the Compulocks Web site will be uninterrupted or error-free. Neither Compulocks nor its Associates warrant the accuracy, integrity or completeness of the content provided on the Compulocks Web site or the products or services offered for sale on the Compulocks website. Further, Compulocks makes no representation that content provided on the Compulocks Web site is applicable to, or appropriate for use in, locations outside of the United States. Compulocks and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by Compulocks or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you. Under no circumstances shall Compulocks or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Compulocks website, including but not limited to reliance by you on any information obtained from the Compulocks Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply whether in an action of contract, negligence or other action, even if an authorized representative of Compulocks has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Compulocks website. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

     

     

    Intended for Users Over Thirteen

     

    The Compulocks Web site is intended for use by persons of at least 13 years of age or older. The Compulocks Web site is not directed for use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or guardian when using this website.

     

    Product Display/Colors

     

    The Compulocks Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

     

    Errors on Our Website

     

    Prices and availability are subject to change without notice. Errors will be corrected where discovered, and Compulocks reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions. This includes after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Compulocks will issue a credit to your credit card account in the amount of the charge minus shipping fees, restocking fees or other associated fees listed in the website. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with the the Compulocks website Return Policy.

     

    Pricing Policy

     

    Online prices, offers and selection are subject to change.

     

    Paying for Your Order

     

    You may pay for your orders with major credit cards issued in the United States of America. Currently, we accept Visa and MasterCard. Compulocks also accepts government issued purchasing cards with either the Visa or MasterCard logo on it. If you are a government or educational entity, Compulocks will accept Purchase Orders upon approval. In cases of pre-pay, Compulocks will approve the order upon clearance of the check, cashiers check or money order. After you place an order with the Tryten shopping cart, we will check the information you give us for validity, such as a valid method of payment or valid shipping address. Your credit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card. Credit cards are not charged for your order until we ship our goods by delivering them to the carrier (and you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information.

     

    Order Acceptance/Confirmation

     

    Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Compulocks website reserves the right at any time after receipt of your order to accept or decline your order for any reason. After an order is placed with our shopping cart, Compulocks will validate the information given us by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the email address you have given us with the order. Your credit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card. Credit cards are not charged for your order until we ship our goods by delivering them to the carrier (and you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information.

     

     

    Returns & Exchanges

     

    • It is within customer responsibility to inspect the product immediately upon receiving an order.
    • Problems must be reported to Maclocks via email to sales@maclocks.com within 30 days from date of original invoice.
    • All returns must be authorized by Maclocks by providing the customer with an RMA number (Return Merchandise Authorization) via email.  
    • Maclocks will only examine returned merchandise with an valid RMA number provided by a Maclocks rep. 
    • Products must be returned in new condition in original packaging with all warranty cards, manuals and accessories. Any discrepancies could result a delay or partial refund.
    • Maclocks will not issue a refund damaged/ incomplete product. 
    • A 25% restocking fee per product will be applied on returns or exchanges. 

    If your product is defective:

    • Please email sales@maclocks.com within 30 days from original invoice. Please describe the defect and provide images.
    • Maclocks rep will provide you with RMA number. The RMA number should appear on the returned box in a visible place.
    • Maclocks will issue a replacement item as soon as possible base on the product availability. 

    Notes:

    • Delivery charges, taxes, customs, insurance and other fees are nonrefundable.
    • An RMA number is valid for 7 days from the date of issuance.

    Once RMA is given, please send Returns to:

    Maclocks (Compulocks)

    13521 Immanuel Road

    Pflugerville, TX 78660-8284


    Warranty:

    Maclocks provides 1 year warranty on all security cable locks, metal enclosures and stands from the date of purchase. Maclocks warranty does not cover the normal wear and tear of parts and does not apply to any product that has been tampered or misused. Our warranty does not cover any damage caused by force majeure; weather or natural elements, vandalism, negligent handling or damage due to faulty packaging or mishandling in transit by carrier. 

     

    Order Limitations

     

    We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

     

    Quantities May Be Limited

     

    Compulocks may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by the same the Compulocks Web site account, credit card, and also orders which use the same billing and/or shipping address. Notification will be sent to the e-mail and/or billing address provided should such change occur. Compulocks reserves the right to limit the quantities sold, including the right to limit or prohibit sales to dealers.

     

     

    View Your Orders

     

    It’s easy to check the status of your order! Just visit online My Account and sign in with your Compulocks ID and password to get a summary of any orders placed online. You’ll see your order number, the date the order was placed, the status of the order, order total, the shipping method, and package tracking information for items that have shipped. If you encounter problems just email us at

    customersupport@compulocks.com. to expedite your request please include your Purchase Order Number, Customer Number, Name, and/or Billing address.

     

     

    Order status messages

     

    Commonly used order statuses include:

    • Pending - We've received your order. If it showing a pending status you may still have the ability to change or cancel the order

    • Processing - Your items have already been prepared for shipment and cannot be changed by our customer service department. We’ll send you an email when your item(s) have shipped.
    • Shipped- We've shipped your order using the shipping method you selected. You can track your shipment from online My Orders.

     

     

    Update Account Information

     

    You can update your online account profile information anytime, just log into your compulocks account at www.compulocks.com 

    Once you have logged in, click on  "Manage My Account".

    You can update the following information once you've reached the profile page:

    • - Email Address
    • - User Name
    • - Password
    • - Secret Question and Answer

     

    Updates to your online account profile are effective immediately.

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